Faqs

General Questions


Hi there! Have some questions about our company? Find the answers below. 

  • Aren’t all limousine services basically the same?

    Unfortunately it is not that simple. You should seek out referrals and recommendations from friends, family and business associates. There are many factors to consider such as reputation, years in business, hours of operation, size and age of fleet, licensing and insurance, customer service philosophy & back office support & management, depth and type of chauffeur staff – all company employees (screened & trained), and financial stability. Please use due diligence in choosing your transportation service. Do not be hesitant to ask any pertinent questions including for proof of insurance.  When using larger vehicles especially, any company should provide their License number and company name registered under.  Be shure that the company have proper licensing and insurance.

  • How far in advance should I place a reservation?

    As soon as your plans are fairly definite, just give us a call or send us an e-mail to set up your reservation.  We always suggest as much notice as possible, several days for airport service and at least two weeks for most hourly charters.  Seasonal, off-hour and special events may dictate more notice, sometimes even a few months, so try to plan accordingly.  That said, just contact us whenever you are ready and need service, same day, same week, or even within the hour.  

  • Do you offer transfers, i.e., “drop-off and pickup” service for special events?

    In most cases, minimum hourly rental terms will apply. And there are many advantages to this structure, especially for special events and occasions. You have the same vehicle and chauffeur guaranteed for your entire service. You can leave your belongings in the vehicle. You have unlimited stops, the vehicle and chauffeur are available to you as directed. It is generally more relaxing to know that you have the vehicle at your disposal for the specified rental period.

  • What if I only need the vehicle to pick us up and drop us off? Can you offer this type of service?

    Yes, there may be instances and occasions where a transfer service is possible with the exception of peak demand dates and events. A transfer is basically a direct, one-way pick up and drop, at a set time. Extra stops and additional driving around are not calculated in the pricing and would add to the charges. It is best to review all details at the time of reservation to determine what type of service will best suit your needs.

  • How can I obtain a receipt for my charges?

    Algarve Limos can provide receipts for charges most conveniently by e-mail once the job is complete. If you use our web-based reservation system you can also retrieve a receipt once the ride is completed and closed out.  These stay in your profile history as well.

  • What is a cleanup fee?

    A cleanup fee is assessed if upon completion of your rental we deem the vehicle excessively dirty (i.e. spills, stains, etc.) that require additional time and costs for cleanup. This also includes vomit/sickness in the limousine that is NOT in a waste bag or container. The minimal fee is $250.00.

  • What is a damage fee?

    A damage fee is assessed if upon completion of your rental, we find that any of the glassware is broken, the seats are torn/ripped, the remotes for the entertainment systems are missing, etc. These fees will be assessed by our owner and applied accordingly.

  • Do you allow smoking in your vehicles?

    All vehicles are strictly NON-SMOKING. If any passenger smokes in a vehicle a minimum cleaning fee of €750.00 will apply, plus cost of repairs for any damage related to smoking.

  • Should I tip my chauffeur?

    Quality service is customarily acknowledged by a gratuity of 10-20%.   If you prefer to tip in cash directly with the driver based on your experience, fell free.

  • How do I make a reservation?

    Reservations can be made with us from a variety of options. We accept reservations via phone , email or with site booking system.

  • Can I request a particular driver?

    Yes! We love when we have repeat clients that really hit it off with their chauffeur and wish to request them for their next service. By all means, ask our office staff who your last chauffeur was if you cannot remember his/her name.

  • What do your chauffeurs wear during my reservation?

    We know that sometimes our chauffeurs are caught in the act, assisting their clients during weddings and special occasions; therefore we require them to be professionally dressed in a dark suit with a white dress shirt and necktie.

  • Do you charge extra if my flight is delayed?

    We don’t charge extra if your flight arrival time changes. We monitor all flight arrival time changes and we will update your reservation pickup time accordingly.

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