Terms & Conditions
01Who we are
These Terms & Conditions govern the services provided by Algarve Limos®, the trading name of Alcides J. Pereira, Unipessoal Lda., VAT no. 514 397 934, registered office at Rua dos Lusíadas, Edifício Gémeos, Torre A, n.º 63, 8500-652 Portimão, Portugal. Turismo de Portugal registrations: RNAVT no. 7958 and RNAAT no. 860/2017.
Contact: info@algarvelimos.com · +351 282 101 137.
02Our services
Airport transfers, long-distance and cross-border journeys, limousine hire for weddings and celebrations, and chauffeur service. Hourly service, limousine, wedding and event bookings are always quoted individually.
03Bookings
A request made on the website is not a confirmed booking. A booking is confirmed once we have told you the availability, price, date, time and vehicle, and payment has been completed.
Please give correct and complete details: addresses, time, flight, number of passengers, luggage and, if children are travelling, their ages.
04Prices and payment
Prices are in euros, total and final, including VAT, tolls and parking. Any supplement (for example a fixed €15 supplement for pickups between 22:00 and 06:00, except limousine service) is always stated before you pay. The price is fixed when your booking is confirmed; prices may be updated in line with fuel costs, but a confirmed booking is never changed.
- Transfers and chauffeur service: the full amount is paid before the service.
- Long journeys (outside the Algarve): a 15-minute break is included; a longer 30-minute break carries a €15 supplement.
- Limousine: 50% when booking and the balance before the service, on the agreed date.
- Payment methods: bank transfer, MB WAY or a secure payment link (card).
For agencies and companies with a commercial agreement, the conditions agreed in writing apply. Any other payment arrangement is valid only if Algarve Limos® confirms it in writing. We send a receipt or invoice by email.
05Cancellations and changes
Cancellations must be sent in writing (email or WhatsApp).
- More than 5 days before the service: full refund.
- Between 48 hours and 5 days before: the amount paid becomes a voucher valid for 12 months, with no cash refund.
- Less than 48 hours before, or a no-show: 100% is due, with no voucher or refund.
Limousine: the 50% deposit paid at booking is never refunded, whatever the notice, and becomes a voucher valid for 12 months. If you cancel, the remaining 50% is not charged.
If we cancel, we refund everything you paid. Changes to a confirmed booking are subject to our availability.
Under the law, the right of withdrawal does not apply to transport services for a specific date or period.
06Flights, waiting and stops
We track your flight, so delays cost you nothing.
- Airport: 60 minutes of waiting included from the actual landing time (90 minutes with Premium). At other addresses: 15 minutes.
- Additional waiting: €15 per 30 minutes.
- Long-distance journeys: a comfort stop of about 15 minutes is included. Longer stops cost €15 per 30 minutes or €30 per hour.
07Passengers, luggage and children
The vehicle is chosen according to the number of passengers and luggage you give. The limousine carries up to 6 passengers, and up to 8 on request, always confirmed beforehand.
Baby seats and booster seats are free, provided you tell us the number and ages of the children.
08Vehicles
Vehicles are booked by class. The vehicle assigned may differ from the photograph, but always belongs to the class you booked. If you prefer a saloon or an estate, tell us when booking and we will do our best.
09Conduct on board, cleaning and damage
- Smoking, vaping and illegal substances are not allowed on board.
- The chauffeur may interrupt or end the service, with no refund, in case of a safety risk, abusive behaviour or intoxication.
- If the interior needs special cleaning (for example vomit or urine), a €400 cleaning fee applies. If this makes it impossible to carry out a following service, the client is also liable for the real, documented loss.
- Damage to the vehicle is charged at the actual cost of repair, assessed case by case.
10Liability
We always do our best to keep to the agreed time. We are not liable for delays or inability to perform caused by events beyond our control, such as exceptional traffic, accidents, weather, strikes, roadworks or decisions by authorities.
Nothing in these Terms limits the rights the law gives to consumers.
11Complaints and disputes
We have an electronic Complaints Book at livroreclamacoes.pt. For consumer disputes you may use the alternative dispute resolution body CIMAAL (consumoalgarve.pt). Portuguese law applies.
12Changes to these Terms
We may update these Terms. The version in force on the date your booking is confirmed applies.